The OODA loop (Observe, Orient, Decide, Act) is a strategic framework for decision making. It was a concept developed by USAF Colonel John Boyd, and was first presented in his briefing “Destruction and Creation”. We use it in our consultancy practice to assess whether an organisation has in place the appropriate frameworks (how they think about things) and methods (how they do things) to guide their decision making. It is used as a decision making troubleshooting tool.
Too often I see performance metrics geared around the implementation of the technology. This makes no sense because the goal of implementing technology is typically to improve a process or system. So why is the implementation of the technology being measured instead of the improvement of the process?
A Process Mapping Canvas is a tool we developed that helps us quickly map out a process in a group setting. It helps the group understand who is doing what in a specific process. This gives us a baseline of who the stakeholders of the process are, what is it that they do and what the how complex and large the process is.
Søren Pommer demonstrates how to draw a simple process map, and why keeping it simple can be very beneficial to your organisation. A process map helps us understand who is doing what in a specific process. This gives us a baseline of who the stakeholders are and what it is that they do within a … Read more