How to prioritise solutions based on an impact vs effort matrix?

In the real world resources (i.e. time, money, personnel etc.) are limited. Therefore you need a way to prioritise what solutions get implemented. An impact effort matrix is a decision making framework that is used to determine which solutions should be tackled first.

How to identify issues using an Empathy Map?

To figure out how to improve a process, we must first understand what issues/problems/pain points each stakeholder that is involved in the process faces. To do this we will need to create a shared understanding of what the issues are for each stakeholder involved in the process. An Empathy Mapp helps us build this shared understanding.

What is process mapping?

Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined. Why is process mapping important? Process maps help to gain insight into how processes work—and also how well they … Read more