To figure out how to solve a problem, we must first understand what components we need to make up the solution and how can we apply and at what levels. To do this we will need to create a shared understanding of what makes up the solutions for each of the pain points identified by stakeholders in a process.
To figure out how to improve a process, we must first understand what issues/problems/pain points each stakeholder that is involved in the process faces. To do this we will need to create a shared understanding of what the issues are for each stakeholder involved in the process. An Empathy Mapp helps us build this shared understanding.
To successfully implement solutions, it is critical to understand what the most important problems are and what should be tackled first. To do this we will need to create a shared understanding of what the priorities should be via a Pain / Frequency Matrix
Too often I see performance metrics geared around the implementation of the technology. This makes no sense because the goal of implementing technology is typically to improve a process or system. So why is the implementation of the technology being measured instead of the improvement of the process?
A Process Mapping Canvas is a tool we developed that helps us quickly map out a process in a group setting. It helps the group understand who is doing what in a specific process. This gives us a baseline of who the stakeholders of the process are, what is it that they do and what the how complex and large the process is.
Søren Pommer demonstrates how to draw a simple process map, and why keeping it simple can be very beneficial to your organisation. A process map helps us understand who is doing what in a specific process. This gives us a baseline of who the stakeholders are and what it is that they do within a … Read more
Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined. Why is process mapping important? Process maps help to gain insight into how processes work—and also how well they … Read more