How do I measure the success of IT Projects?

printed sticky notes glued on board

Too often I see performance metrics geared around the implementation of the technology. This makes no sense because the goal of implementing technology is typically to improve a process or system. So why is the implementation of the technology being measured instead of the improvement of the process?

What is process mapping?

Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined. Why is process mapping important? Process maps help to gain insight into how processes work—and also how well they … Read more