BTIB: TradeHub

Over the last couple of months, we’ve been working with the Business and Trade Investment Board (BTIB) in the Cook Islands to develop their TradeHub system on our Govcrate platform.

What is Government as a Service (GaaS)?

Government as a Service (GaaS) is a term used to describe the shift from traditional, siloed, paper-based government services towards a digital, centralized model of service delivery. It is an approach to government operations which emphasizes efficient, digital-first services and emphasizes the user experience. GaaS advocates for digital transformation in government operations, increased citizen engagement, partnership with industry and other stakeholders, data-driven decision-making, and leverages current best practices in technology and service delivery.

What is Government as a Service (GaaS) and why is it so important for Pacific Governments?

Government as a Service (GaaS) is a new way of delivering government services over the internet without the need for absorbing the cost, complexities and risks associated around the large IT investments and implementations. This is especially critical in developing countries like those in the Pacific that have limited resources.

Digital transformation in Pacific Governments

Many government agencies departments in the Pacific still paper based processes despite decades of advancements in information technology. These processes are based on ink and paper based technology and are used to manage large swaths of public sector systems. This leads to manual work that is inefficient, ineffective, and susceptible to corruption. It ensures that Pacific economies will continue to fall behind other countries in an increasingly competitive globalized environment 🌎. Addressing these issues and pain points will require resources to be invested (i.e. time, money, capacity, technology, and social networks).