To figure out how to solve a problem, we must first understand what components we need to make up the solution and how can we apply and at what levels. To do this we will need to create a shared understanding of what makes up the solutions for each of the pain points identified by stakeholders in a process.
To figure out how to improve a process, we must first understand what issues/problems/pain points each stakeholder that is involved in the process faces. To do this we will need to create a shared understanding of what the issues are for each stakeholder involved in the process. An Empathy Mapp helps us build this shared understanding.
To successfully implement solutions, it is critical to understand what the most important problems are and what should be tackled first. To do this we will need to create a shared understanding of what the priorities should be via a Pain / Frequency Matrix
The OODA loop (Observe, Orient, Decide, Act) is a strategic framework for decision making. It was a concept developed by USAF Colonel John Boyd, and was first presented in his briefing “Destruction and Creation”. We use it in our consultancy practice to assess whether an organisation has in place the appropriate frameworks (how they think about things) and methods (how they do things) to guide their decision making. It is used as a decision making troubleshooting tool.
A Process Mapping Canvas is a tool we developed that helps us quickly map out a process in a group setting. It helps the group understand who is doing what in a specific process. This gives us a baseline of who the stakeholders of the process are, what is it that they do and what the how complex and large the process is.
Systems thinking is a holistic approach to thinking that breaks down larger systems into their individual parts. It focuses on the way that these individual parts interrelate with each other in the context of larger system. The 3 key concepts of systems thinking are: All systems are composed of inter-connected parts. The connections cause behaviour of one part to affect another. All parts are connected.