How to prioritise solutions based on an impact vs effort matrix?

In the real world resources (i.e. time, money, personnel etc.) are limited. Therefore you need a way to prioritise what solutions get implemented. An impact effort matrix is a decision making framework that is used to determine which solutions should be tackled first.

How to identify issues using an Empathy Map?

To figure out how to improve a process, we must first understand what issues/problems/pain points each stakeholder that is involved in the process faces. To do this we will need to create a shared understanding of what the issues are for each stakeholder involved in the process. An Empathy Mapp helps us build this shared understanding.

What is the OODA Loop?

OODA Loop

The OODA loop (Observe, Orient, Decide, Act) is a strategic framework for decision making. It was a concept developed by USAF Colonel John Boyd, and was first presented in his briefing “Destruction and Creation”. We use it in our consultancy practice to assess whether an organisation has in place the appropriate frameworks (how they think about things) and methods (how they do things) to guide their decision making. It is used as a decision making troubleshooting tool.

What is systems thinking?

Systems thinking is a holistic approach to thinking that breaks down larger systems into their individual parts. It focuses on the way that these individual parts interrelate with each other in the context of larger system. The 3 key concepts of systems thinking are: All systems are composed of inter-connected parts. The connections cause behaviour of one part to affect another. All parts are connected.