Why do we combine mental models?
Combining different models is often an effective approach to examining the same problem from an alternate perspective, which might prove to be the key to creating a better solutions.
Design and Thinking Terms
Our thoughts on design thinking in the e-Government space and how it can be applied
What are mental models?
The quality of our thinking is largely determined by the models we possess in our minds and how relevant they are in a given situation. Possessing more tools or models increases the chances of us perceiving reality accurately. It is evident that having a wider variety of approaches is beneficial to making better decisions. Mental models are systems that help us to think.
How to prioritise solutions based on an impact vs effort matrix?
In the real world resources (i.e. time, money, personnel etc.) are limited. Therefore you need a way to prioritise what solutions get implemented. An impact effort matrix is a decision making framework that is used to determine which solutions should be tackled first.
How do you develop solutions using a Value Chain Map?
To figure out how to solve a problem, we must first understand what components we need to make up the solution and how can we apply and at what levels. To do this we will need to create a shared understanding of what makes up the solutions for each of the pain points identified by stakeholders in a process.
How to identify issues using an Empathy Map?
To figure out how to improve a process, we must first understand what issues/problems/pain points each stakeholder that is involved in the process faces. To do this we will need to create a shared understanding of what the issues are for each stakeholder involved in the process. An Empathy Mapp helps us build this shared understanding.
How to prioritise issues using a Pain vs Frequency Matrix?
To successfully implement solutions, it is critical to understand what the most important problems are and what should be tackled first. To do this we will need to create a shared understanding of what the priorities should be via a Pain / Frequency Matrix
How to Conduct a Desirability Assessment: A Step by Step Guide
A desirability assessment is a strategic management tool used to find out exactly what is most needed by organisation to resolve specific issues and pain points.
What is the OODA Loop?
The OODA loop (Observe, Orient, Decide, Act) is a strategic framework for decision making. It was a concept developed by USAF Colonel John Boyd, and was first presented in his briefing “Destruction and Creation”. We use it in our consultancy practice to assess whether an organisation has in place the appropriate frameworks (how they think about things) and methods (how they do things) to guide their decision making. It is used as a decision making troubleshooting tool.
What is the process mapping canvas?
A Process Mapping Canvas is a tool we developed that helps us quickly map out a process in a group setting. It helps the group understand who is doing what in a specific process. This gives us a baseline of who the stakeholders of the process are, what is it that they do and what the how complex and large the process is.
What is systems thinking?
Systems thinking is a holistic approach to thinking that breaks down larger systems into their individual parts. It focuses on the way that these individual parts interrelate with each other in the context of larger system. The 3 key concepts of systems thinking are: All systems are composed of inter-connected parts. The connections cause behaviour of one part to affect another. All parts are connected.