What is Government as a Service (GaaS)?
Government as a Service (GaaS) is a term used to describe the shift from traditional, siloed, paper-based government services towards a digital, centralized model of service delivery. It is an approach to government operations which emphasizes efficient, digital-first services and emphasizes the user experience. GaaS advocates for digital transformation in government operations, increased citizen engagement, partnership with industry and other stakeholders, data-driven decision-making, and leverages current best practices in technology and service delivery.