How we use Visual Thinking approaches in designing e-Government

The Problem Traditional approaches to system design don’t work well for complex e-government projects. There tends to be a lot of time and effort spent planning and designing systems based on unvalidated assumptions. There is a tendency to try to do too much and given the sheer size, scope and complexity of government systems, this is … Read more

Business Model Canvas for Government ICT

Over the last few years we’ve spent time modifying the Business Model Canvas for use in the design and development of government systems. For those of you unfamiliar with the Business Model Canvas it is a strategic management tool that creates a shared language for describing, visualizing and assessing business models. The principles used by the Business Model Canvas provide a useful framework for government ICT projects which are notorious for high rates of failure with reports of 70%-80% rates of failure. However the Business Model Canvas was developed for the needs of business. We have spent several years modifying and battle testing the Government Business Model Canvas for use in the government context.