Too often I see performance metrics geared around the implementation of the technology. This makes no sense because the goal of implementing technology is typically to improve a process or system. So why is the implementation of the technology being measured instead of the improvement of the process?
A Process Mapping Canvas is a tool we developed that helps us quickly map out a process in a group setting. It helps the group understand who is doing what in a specific process. This gives us a baseline of who the stakeholders of the process are, what is it that they do and what the how complex and large the process is.
Søren Pommer demonstrates how to draw a simple process map, and why keeping it simple can be very beneficial to your organisation. A process map helps us understand who is doing what in a specific process. This gives us a baseline of who the stakeholders are and what it is that they do within a … Read more
Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined. Why is process mapping important? Process maps help to gain insight into how processes work—and also how well they … Read more