Business process mapping refers to activities involved in defining what a business entity does, who is responsible, to what standard a business process should be completed, and how the success of a business process can be determined.
Why is process mapping important?
Process maps help to gain insight into how processes work—and also how well they work. When a process has been mapped out, it’s easier to see where issues can occur, where time and effort is being needlessly wasted, and where changes might be made to improve the process.
When are process maps needed?
Process maps are needed in a variety of situations. Below is a list of some of the most common uses for process maps:
- The creation of a new information system.
- The digital transformation of an existing process.
- To gain insight into a process,
- To help teams brainstorm ideas for process improvement,
- To identify where bottlenecks, repetition, delays and errors are occurring.
How do you map a process?
There are 3 steps to creating a process map.
- Identify who is involved in the process (Stakeholders)
- Identify what is that they do (Tasks / Activities)
- Identify the order in which tasks are performed (Process Flow)